The Consular Section of the U.S. Embassy in Bogota is responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
If you have a specific question about a pending nonimmigrant or immigrant visa case, you may contact the Visa Section directly. Please note that under U.S. law, visa records are confidential and we will not respond to inquiries from third parties. The Visa Section will only respond to visa inquiries from the applicant or from the applicant’s legal representative.
Please note that due to the volume of inquiries, the Visa Section’s Correspondence Unit will respond in a timely manner to all written inquiries. To serve you better, we encourage you to contact us by email. Once you e-mail us, please read our initial response carefully. While we read every e-mail we receive, individualized responses are sent only to those inquiries that are not addressed elsewhere. In most cases, our initial e-mail will be the only response you will receive.
You may write in English or Spanish. Please indicate the subject of your inquiry on the subject line (e.g., student visa, visitor visa, medical emergency, request for expedited appointment, etc.), and provide the full name, date of birth, and case number of the subject of your inquiry. Please note that we do not accept unsolicited documents regarding a visa refusal. Please use the following email addresses when contacting us:
Visiting the Embassy
The following items are strictly forbidden inside the embassy. We ask all our visitors to leave these items at home. None of these devices can be stored at the Embassy. In addition, making arrangements to store them outside the Embassy is not recommended.
- Electronic devices, including: computers, cameras, or CD/MP3 players, flash drives (USB). Entry of cell phones is normally, but not always allowed and they must be turned off while within the Embassy.
- Food or drinks.
- Flammable materials or tobacco, such as lighters, matches, cigarettes, or cigars.
- Sharp objects, such as: scissors, knives, or nail files.
- Weapons or explosives of any kind.