Evacuation FAQs

Important information for U.S. Citizens seeking commercial and evacuation flights to the United States.

The U.S. Embassy continues to reach out to U.S. citizens who wish to return to the U.S. via STEP regarding commercial flights. The Embassy cannot help secure seating on those flights. Humanitarian flights are operated through commercial airlines and should be booked directly through the appropriate airline. All questions about humanitarian flights should be directed to that airline. When traveling for a humanitarian flight, print out your flight confirmation to show to authorities on the way to the airport.

I’m abroad and my passport expired. I don’t want to be without a passport. What should I do?

If possible, we urge you to wait until we resume routine services. Because we print all full-validity passports in the United States, currently U.S. Embassies can only issue emergency passports.

Please contact us immediately at ACSBogota@State.Gov and call 275-2000 if you have plans to depart Colombia and your passport is expired. We can issue an emergency travel document for humanitarian flights This cannot be done at the airport. You will need to come to the U.S. Embassy in Bogota ahed of the flight.


What if I’m American but never had a passport before?

If you believe you have a claim to U.S. citizenship, and you have a humanitarian flight booked, please schedule an emergency appointment with the American Citizen Services unit by emailing ACSBogota@State.Gov and calling 275-2000, and bring all verifying documents to the Embassy. Your appointment request will only be approved if there is a true emergency.

I’m still overseas. When will a repatriation flight be available here?

Enroll at step.state.gov and monitor the website of the nearest U.S. Embassy or Consulate. Embassies/consulates will publish details regarding potential departure options as they become available.

I am not able to pay for the repatriation flights being offered. What should I do?

Emergency financial assistance in the form of a loan may be available to U.S. citizens who are unable to pay for their travel to the United States. Contact the nearest U.S. Embassy for assistance.

I am currently abroad, but live in the United States. When will you offer a repatriation flight directly to my home city?

Given the limited availability of flights, you may need to purchase a connecting flight to your final destination, or wait for commercial flights to resume normal operations.

You will be responsible for arranging and paying for travel to your final destination, including domestic flights, lodging, and local transport costs.

When will it be safe to travel internationally?

We do not yet have an estimate on when the Global Level 4 Health Advisory will be lifted. We urge U.S. citizens to continue to avoid international travel for now. We will update our recommendations when it is safe to do so.

What documents do I need in order to get on the flight?

Each passenger needs a valid U.S. passport if they are a U.S. citizen. All non-citizens need a valid green card, a valid immigrant visa or valid nonimmigrant visa. Check the expiration dates on all of your documents before traveling to Bogota.

Will there be many waves of flights, or is this it?

We continue seeking alternative options and will advertise them via the STEP program and our website.

What if I can’t make this flight?

If the U.S. Embassy becomes aware of other flight options we will send out a message through the Smart Traveller Enrollment Program. Please register with STEP so you get important updates throughout the COVID-19 crisis. Step.State.Gov.

Can I bring my pet(s)?

Only registered service animals are allowed on commercial humanitarian flights. Emotional support animals and pets are not permitted. If you require the assistance of a service animal, be prepared to show documentation at the airport regarding your animal.

The U.S. government cannot guarantee the ability to arrange flights indefinitely.  U.S. citizens should return immediately to the United States, unless they are prepared to remain abroad for an indefinite period. If you intend to remain in Colombia, we have compiled resources to assist you through this extraordinary time in Colombia.