The Social Security Administration (SSA) has consolidated its overseas operations into several regional offices that provide a full range of SSA services for U.S. citizens residing outside of the United States. Effective October 1, 2017, individuals residing in Colombia who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in San Jose, Costa Rica rather than the U.S. Embassy in Bogota or U.S. Consular Agency in Barranquilla.
Please, be advised that as of October 1, 2017, the U.S. Embassy in Bogota and U.S. Consular Agency in Barranquilla can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.
For more information or any questions about the services provided at the FBU in Santo Domingo, Dominican republic and how to contact them, please visit their webpage at: https://do.usembassy.gov/u-s-citizen-services/social-security/ . You can also reach them via email by completing this online form.
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage, “Service Around the World.”
If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.